When you buy custom jewelry, it’s important to purchase from a reputable and established company, whether you’re buying engraved silver jewelry or unique engagement rings. There are several ways to tell good jewelers from bad ones, even if you’re only looking at online jewelers. Here’s what to look for when considering a company that makes custom jewelry:
- How Long has the Company Been Around?
When you purchase custom jewelry, you never want to buy from a company that’s only been around for a few months. You want a company with a long history in the business so you know they’ll be there if you have an issue or want to customize your jewelery more down the line. There’s also a good chance they produce high quality products because they’ve stayed in business for so long. To be fair, however, some newbie companies are started by experienced jewelers, so check the credentials of the jeweler as well.
- Can You Get in Touch With Them?
Custom jewelry is often a labor of love, which means you have to be able to communicate with your jeweler with relative ease. If there’s no way to call a company and emails go unanswered before you even place the order, take your business elsewhere. You want to find someone you can talk to who will stand by their product and make sure you get what you want.
- Do They Have Good Reviews?
A quick Google search will usually be able to tell you what others have thought of their company. If it doesn’t, get out of there, because it’s not likely they’ve been in business very long. Read as many reviews and testimonials as you need to to get an idea of their products and service. If you see a lot of negative comments that go unanswered by the company, look elsewhere.
- What are Their Shipping and Return Policies?
You always want to find out if you can return an item, just in case you don’t end up liking it. The best jewelers will fix any mistakes immediately. Shipping costs can be high especially if product prices are low, so make sure you aren’t being fleeced at the checkout.
You can always check a jeweler in the Better Business Bureau as well if you doubt their accreditation.
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